Home > Work Safe > Video Library > Video Catalog by Topic Categories > Communication

Video Library: Communication

Conflict Communication Skills

  • Conflict Communication Skills
    #CO021 - DVD (14 min. purchased 2011)

    Occupational
    At some point in your work history, you will encounter some form of hostility. Whether it's an upset co-worker or a dissatisfied customer, your response can make the difference between a stressful or a pleasant work environment.
    • The nature of hostility and how it affects those in the workplace.
    • Basic conflict communication skills and how they can be used to defuse hostility.
    • How to deal with people who do not respond rationally
To receive the video catalog by mail, contact Angie Kupczak at 800-444-9150 or 651-228-7302.