Video Library: Communication
Conflict Communication Skills
- Conflict Communication Skills
#CO021 - DVD (14 min. purchased 2011)
At some point in your work history, you will encounter some form of hostility. Whether it's an upset co-worker or a dissatisfied customer, your response can make the difference between a stressful or a pleasant work environment.
- The nature of hostility and how it affects those in the workplace.
- Basic conflict communication skills and how they can be used to defuse hostility.
- How to deal with people who do not respond rationally