Video Library: Communication/Training Skills

Communication/Human Relations
Communication Skills
Conflict Communications Skills
One on One
Presentation Skills

• Communication/Human Relations
  #CO009(15 min. 1991)
  Occupational
  The communication module helps demonstrate that good communication is essential to any safety, health and environmental program. Learn to use the communication model to identify problems and causes of miscommunication. Become familiar with the role listening plays in communication. Finally, you’ll find out ways to improve communication in your facility. Objectives when you complete this module:
  • Describe the elements of good communication
  • Explain how two-way communication works and why feedback is important
  • Identify filters that interfere with good communication
  • Define the three methods of communication: oral, written and nonverbal
  • Explain the importance of listening and how to improve listening skills
  • Describe the principles of interviewing and consulting
• Communication Skills
  #CO007 (6 min. 1986)
  Occupational
  Demonstrates techniques to follow for effective written and oral communication. Points out emotional barriers that can interfere with good communication.
• Conflict Communications Skills
  #CO0021 (14 min. 1995)
  Occupational
  Identifies situations of possible hostility in all work environments and how they can be approached.
  • Dealing with hostility from the general public and from coworkers.
  • Developing conflict communications skills through a twelve-step process.
  • Emphasizes the importance of learning these skills for employees and the organization as a whole.
  • Explains that a hostile person is generally not angry with you personally but rather with a situation.
  • Shows how not to deal with a hostile person.
• One on One
  #ON106, #ON000, #ON001 (25 min. 1990)
  Occupational
  This video demonstrates to employees, supervisors and managers how to give effective feedback in various safety-related scenarios. This comprehensive program achieves the following: identifies personal anxiety as the major obstacle to effective feedback; presents the major causes of anxiety that can prevent effective feedback; models the six basic steps to giving effective feedback; and identifies four common reactions to feedback with a strategic approach for each. A discussion booklet is included.
• Presentation Skills
  #PR003 (10 min. 1987)
  Occupational
  This program is intended for the supervisor and/or meeting leader. Meeting/talk preparation and presentation are covered in detail.