Video Library: Communication/Training Skills

Communication/Human Relations
Communication Skills
Conflict Communication Skills
One on One
Presentation Skills

• Communication/Human Relations
  #CO009(15 min. 1991)
  Occupational
  The communication module helps demonstrate that good communication is essential to any safety, health and environmental program. Learn to use the communication model to identify problems and causes of miscommunication. Become familiar with the role listening plays in communication. Finally, you'll find out ways to improve communication in your facility. Objectives when you complete this module:
  • Describe the elements of good communication
  • Explain how two-way communication works and why feedback is important
  • Identify filters that interfere with good communication
  • Define the three methods of communication: oral, written and nonverbal
  • Explain the importance of listening and how to improve listening skills
  • Describe the principles of interviewing and consulting
• Communication Skills
  #CO007 (6 min. 1986)
  Occupational
  Demonstrates techniques to follow for effective written and oral communication. Points out emotional barriers that can interfere with good communication.
• Conflict Communication Skills
  #CO021 DVD (14 min. purchased 2011)
  Occupational
  At some point in your work history, you will encounter some form of hostility. Whether it's an upset co-worker or a dissatisfied customer, your response can make the difference between a stressful or a pleasant work environment.
  • The nature of hostility and how it affects those in the workplace.
  • Basic conflict communication skills and how they can be used to defuse hostility.
  • How to deal with people who do not respond rationally
• One on One
  #ON106, #ON000, #ON001 (25 min. 1990)
  Occupational
  This video demonstrates to employees, supervisors and managers how to give effective feedback in various safety-related scenarios. This comprehensive program achieves the following: identifies personal anxiety as the major obstacle to effective feedback; presents the major causes of anxiety that can prevent effective feedback; models the six basic steps to giving effective feedback; and identifies four common reactions to feedback with a strategic approach for each. A discussion booklet is included.
• Presentation Skills
  #PR003 (10 min. 1987)
  Occupational
  This program is intended for the supervisor and/or meeting leader. Meeting/talk preparation and presentation are covered in detail.